Exchange Policy
Received the wrong item or size? Here's how exchanges work.
Exchange for Wrong / Defective Items Only
Exchanges are accepted only if you receive a defective product, wrong product, or wrong size. Unboxing video proof is mandatory. Customer pays shipping.
Important — Please Read
- • Exchanges are ONLY for defective, wrong, or wrong-size items
- • We do NOT exchange for "change of mind" or preference reasons
- • Unboxing video is MANDATORY
- • Exchange shipping charges (both ways) are paid by the customer
- • Product will be thoroughly verified before exchange is processed
When Can You Exchange?
Exchanges are accepted ONLY in these cases:
- You received a defective product (damaged, manufacturing defect)
- You received the wrong product (different from what you ordered)
- You received the wrong size (we shipped a different size than selected)
- There is a clear quality issue with the product
When Can You NOT Exchange?
- Change of mind — "I want a different jersey"
- You ordered the wrong size yourself
- You don't like the color/design after receiving
- Item has been worn, washed, or altered
- No unboxing video proof provided
- Exchange request raised after 2 days of delivery
Video Proof Requirement
Unboxing video is MANDATORY
Record every delivery you receive. Your video must clearly show:
- • The sealed package before opening
- • The complete opening process
- • The product and the issue (wrong item/size/defect)
- • The shipping label clearly visible
Without a valid unboxing video, your exchange request will be rejected.
Exchange Process
Contact Us Within 2 Days
Message us on WhatsApp (+91 91499 59931) with your order ID and describe the issue.
Share Unboxing Video
Send the unboxing video showing the wrong/defective item clearly.
Wait for Approval
Our team reviews and verifies the issue within 24-48 hours.
Ship the Item Back
If approved, ship the item back to us at your cost using a trackable courier.
Verification & Exchange
We thoroughly check the returned product. If verified, we ship the correct item (shipping charged to customer).
Shipping Charges
Our mistake (wrong item/wrong size shipped/defective):
We bear all shipping charges — return and replacement delivery. No cost to you.
Customer request (you ordered wrong size / want a different size):
Customer pays all shipping charges — both sending the item back and receiving the replacement.
Timeline
- • Raise request: Within 2 days of delivery
- • Our verification: 24-48 hours
- • You ship back: Depends on your courier
- • We verify returned product: 1-2 days after receiving
- • Replacement shipped: 2-3 days after verification
- • Replacement delivery: 3-5 business days